Support

If you have a question or a problem, we are here to help.

Contact us in the app

The fastest way is the app itself: Profile → Help center → New request. Choose a topic, describe what happened and add screenshots if needed. A member of our support team writes the reply, and you get an in-app notification when it arrives. All conversations are kept under “My requests”.

Frequently asked questions

I can’t sign in

If you use email, check that you have opened the confirmation link sent to your inbox. Each email address is tied to one sign-in method: if you first signed in with Apple or Google, use that method again.

My presentation failed. Do I get my J Tanga back?

Yes. If generation ends with an error, the J Tanga and pages reserved for it are returned automatically. If they were not, send a request and mention the presentation.

The AI text contains a mistake

AI output can be wrong or out of date. Every slide and text can be edited — check the facts before you hand anything in.

How do I join an O‘yingoh game?

Scan the QR code on the shared screen with your phone camera, or enter the 6-digit code shown on the screen in the O‘yingoh section of the app.

My account is still signed in on another device

Sign that device out under Profile → Settings → Devices.

How do I delete my account?

Profile → Account → “Delete account”. What is deleted and what is kept is described on the Delete your account page.

How is my data protected?

The Privacy Policy explains what data is collected, why, and who it is shared with.